Return Policy

1. Product Returns

The Buyer may request the return of products in the following situations:

• The packages show severe damage;
• The products were delivered/invoiced incorrectly. The delivery of products other than those requested must be reported immediately. The Buyer may request a return for replacement, and if the product is no longer in stock, they may choose between a replacement or a full refund. If a replacement with a higher-value product is agreed upon, the Buyer will pay the difference; if the value is lower, they will receive a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, if applicable, are borne by the customer;
• The products have manufacturing defects;
• The Buyer has the right to notify the Seller in writing of their decision to withdraw from the purchase, without penalties and without citing a reason, within 14 days from receiving the product. Additionally, in accordance with Art. 7 para. 1 of O.G. 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days from the date of receiving the product(s), without penalties and without citing any reason. In this case, the direct return costs will be borne by the Buyer, in accordance with the law.

Products must be returned in their original packaging, with the invoice attached, and must show no signs of physical wear or damage.

Customized products cannot be returned. Please note that these products are created according to your specified configurations, therefore they cannot be exchanged or returned.

If a replacement with a higher-value product is agreed upon, the Buyer will pay the difference; if the value is lower, they will receive a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, if applicable, are borne by the Buyer. If the products requested for return have damaged or incomplete packaging, signs of wear, scratches, or damage, we reserve the right to decide on the acceptance of the return or to retain an amount, which will be communicated after assessing the damages incurred.

In the case of exercising the legal right of return, the refund will be made via bank transfer to the account indicated by the Buyer within a maximum of 14 days from the receipt of the returned product.